Privacy Policy

Who we are

Waltbridge Homes ([PLACEHOLDER — legal entity name]), Edmonton, Alberta, is responsible for the personal information described in this policy. Our Privacy Officer is [PLACEHOLDER — Privacy Officer name/title], reachable at [PLACEHOLDER — privacy officer email].

What we collect and why

We collect only what we need to answer your enquiry and prepare your estimate:

• Contact form: your name, phone and/or email, project type, project details, preferred contact method, and your city or neighbourhood (we ask for a full address only once a site visit is booked).
• Estimator: your project details and, if you ask us to email the results, your name and contact details.
• Client portal: information needed to manage a signed project (project details, milestones, documents and messages).

Marketing consent

We send marketing email or text only if you separately opt in using the unticked marketing box on our forms, as required by Canada’s Anti-Spam Legislation (CASL). You can withdraw at any time using the unsubscribe link in any message or by contacting our Privacy Officer.

How we use your information

We use your information to respond to your enquiry, prepare estimates and quotes, deliver and manage projects, meet legal and tax obligations, and — with your consent — send you updates. We do not sell your information.

Cookies and tracking

We use cookies to run the site and, with your consent, for analytics and advertising. See our Cookie Policy for details and to change your choices.

Service providers and where data is stored

We use trusted service providers to operate the website and communicate with you. Some of these providers may store or process information outside Canada, including in the United States. Providers we use include: our website hosting platform [PLACEHOLDER — provider], our email tools [PLACEHOLDER — provider], and any analytics or booking tools [PLACEHOLDER — provider, once enabled].

Our footer displays our Better Business Bureau (BBB) accreditation seal. The seal is loaded directly from BBB’s servers (seal-calgary.bbb.org), which receive your IP address and browser information when the seal loads. We verified on October 26, 2026 that this request sets no cookies. See our Cookie Policy for details.

How long we keep it

• Unconverted enquiries and estimator leads: deleted or anonymized after [24] months of inactivity.
• Uploaded photos from non-clients: deleted after [12] months.
• Marketing contacts: removed on unsubscribe (we keep a suppression record so we do not email you again).
• Client project records: kept as required by contract and tax law [PLACEHOLDER — e.g. 7 years].

How we protect it

We use HTTPS across the site, restrict access to personal information to staff who need it, and protect admin accounts with two-factor authentication.

Your rights

You can ask to access, correct or delete your personal information, or withdraw consent, by using our Privacy Request page [link to /privacy-request] or contacting our Privacy Officer. You can also complain to the Office of the Information and Privacy Commissioner of Alberta.

Children's privacy

Our site and services are intended for adults (18+). We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it promptly. A parent or guardian can ask us to delete it via the Privacy Request page.

Changes to this policy

We may update this policy. We will post the new version here with a new “last updated” date.