Legal
Refund, Deposit & Cancellation Policy
This explains how fees, deposits and cancellations work. It never limits your statutory rights under the Alberta Consumer Protection Act, and the contract you sign governs in every case.
Last updated: [PLACEHOLDER — last updated date]
The signed contract governs
Nothing in this policy limits your statutory rights. Where this policy and your signed contract differ, your signed contract governs.
Consultation and design fees
Consultation and design fees are [PLACEHOLDER — refundable / non-refundable, and when]. Any mandatory fee is shown upfront wherever the service is offered.
Deposits
Deposit amounts and the conditions attached to them are set out in your contract [PLACEHOLDER — deposit terms].
If you cancel
- Before work starts: [PLACEHOLDER — what happens to your deposit].
- After drawings or permits have been prepared: [PLACEHOLDER — what is retained and why].
- Direct sales / contracts signed in your home: you may have a statutory “cooling-off” cancellation right under the Alberta Consumer Protection Act [PLACEHOLDER — confirm the exact right and timing with legal counsel].
Change orders
Changes to scope, materials or schedule are documented in a written change order and may change the price and timeline.
How refunds are processed
Approved refunds are processed [PLACEHOLDER — method and timeframe].
Contact
Waltbridge Homes - [PLACEHOLDER — business mailing address]
(888) 488-4443 - [PLACEHOLDER — privacy officer email]
Privacy Officer: [PLACEHOLDER — Privacy Officer name/title] - [PLACEHOLDER — privacy officer email]